by banter

Workflows are business rules/processes that are activated when a designated trigger event occurs.

Creating a Workflow

  • Login to banterOne
  • Click on Developer Options
  • Click on ‘Workflows’ from the backend menu
  • Click on the ‘Add Workflow' button
  • On the Workflows screen Click on the ‘Info’ segment to start the process
  • Enter the Name and Description of the Workflow, click on the ‘Is Active’ checkbox to activate Workflow immediately, and Click ‘Next’
  • Select the trigger to initiate the workflow
      • There are 3 types of possible triggers
          1. ‘When a Message is received’
          2. ‘When a Message is sent’
          3. ‘Triggers’
  • From the ‘Action’ screen select from the option of ‘Webhook’ or ‘Flow Builder’

For Webhook

  • Click on ‘Add Webhook’ 
  • On the pop up update the URL 
  • Select the source field from the drop-down and once selected click on the ‘Add’ button next to the source field
  • Click on ‘Save’ to confirm the webhook
  • Click on ‘Save’ 
  • Click on ‘Save’ on the Workflows builder screen

For Flow Builder 

  • The flow builder option for workflows will be based on the selected trigger
  • In the case of selecting ‘When a Message is Received’ the following widget actions are available to use.

Users can access two default triggers in workflows:

  1. When a message is sent
  2. When a message is received

The rest come via trigger links, which are established depending on the needs of the user.

It has a flow builder as well as a webhook API. In Flow Builder, the user has the same options as in BLS, but in Webhook API, they must specify an HTTP API and input.


Article is closed for comments.