What is the service-level agreement for addressing any issues and close a service request?
Once you raise a service request or log a ticket, the banter technical support team will contact you and resolve the issue as soon as possible. At the same time, it takes approximately two worki…
What’s the initial charges in banter?
There are no initial charges at banter. The subscription is pretty simple. Signup with your registered email address. Know about banter trial period?
What is Webhook and how it is useful?
Webhooks are basically user-defined HTTP (URL) callbacks that are triggered by specific events. The following scenario helps you get an idea about how it works. Imagine a doorbell system – A button n…
How Can I Save up to 70% on my business Communication?
At an average 80% of unlimited calling plans go unused - So don't burn your pockets, just pay only for what you use. One of our customers is 8x8’s user before switching to us. The following are the d…
How Can I Send a text to a Group or Contact?
Login to the banter portal Click on the products icon Choose bantertext from the list of products &nb…
Enter Card Details
Add a Card Login to banter. Click on your profile icon (appears on the top right corner of the portal) Click on My Account In the Payments & Billing, click on Cards Click on (+) add button Enter…
What reports I can get from my account?
You, as an admin can have the data of all your numbers. However, users can only access data pertaining to their numbers. They can access monthly invoices and current usage (that includes number, minu…
Can I own the numbers after unsubscribing from banter?
No, you can’t own the numbers once you deactivate your account. ‘banter’ cannot guarantee the availability of the number. Incidentally, you can reach out to banter within two months to get back the s…
banterText is available in which countries?
banterText is currently available only in the USA and Canada but we will be expanding to other countries soon.
What is the recommended bandwidth to make calls ?
Recommended Bandwidth to Make or Receive Calls We recommend you maintain a bandwidth of 3-10 Mbps to make a 1-15 number of concurrent calls. Even though the minimum internet connection speed required…
What are the support options available with banter?
For any queries or issues pertaining to banter, you can reach us at customercare@banter.io. You may also avail of the chat option in the website or you can go through our knowledge base and FAQs sect…
How do I make calls?
Go to your Portal Section. You will see a dial pad. You can call using the dial pad or if you already have that number in your contact list then just enter the name of the contact.
What’s the difference between banter and other applications?
The banter is a complete communication platform which does more than receiving and making calls. It provides by providing features like channel integrations, call scheduling, custom rule and many mor…
Do I need broadband?
Yes. To use banter services you’ll need to have a broadband connection.
What common features and differences does the banter mobile app and desktop have?
Both apps and browsers provide similar features to users. However, the admin does not have the payment or editing options in the mobile app. Admin can add or delete users, numbers, and extensions fro…
Can I port my existing numbers to banter? How many days it will take?
Yes, you can port your existing number to banter provided your current carrier allows it. To complete the porting process it will take 15 working days. To know the Number Porting process
How do I integrate banter with WhatsApp, Slack and Skype?
Here are the complete details to integrate banter with WhatsApp, Slack, and Skype. Click here to know more about Channel Integrations with banter
What are the benefits of using an IVR system?
Reduce operational costs – by intelligently routing calls to relevant personnel without human involvement. Improve customer experience – callers…
What is voicemail to email?
Voicemail to email, is a useful, time saving feature that allows you to deliver voicemails directly to your email address. In brief, voicemail to email ensures you never forget to check your voicemai…
Can my employees use banter on mobile devices?
Yes, banter can be easily set up and configured for use on smartphones. You can download the app from App Store & iOS.
What are the benefits of switching to banter?
Businesses typically save between 40%–60% on the cost of moving to banter when compared with their existing communication providers. Does not r…
Does bantertalk support emergency calls?
At this point, we do not support 911 calling. For sure we offer the service in the future until then make alternative arrangements for emergency calls.
What can banter do for me?
banter helps thousands of businesses across nearly every industry communicate with their customers.
Where is my data stored? How do you protect my data?
When you create an account on bantertext, we store your information on our secure database server. No one has access to your data (your personal information and your contacts).
How do I create a schedule message?
Kindly click on the provided link to create a schedule message, and to know how to view pending as well as completed scheduled messages. Click the link: https://help.banter.io/hc/en-us/articles/36004…
In case of failed transaction or any other issues, whom should we contact?
You can contact any of the following: Users can raise a ticket at customercare@banter.io Or submit a request
Whom should I contact for any integration issues?
You may connect with us at customercare@banter.io Want to know channel Integrations with banter?
How can I receive verification Email in case of mistaken deletion of the first email?
You can simply receive the email by logging into the portal with your registered username and password. Then click on the resend activation button. Further assistance please contact us at Customercar…
Enable Desktop Notifications for Multiple Browsers
Safari – How to Enable Desktop Notifications for Incoming Calls Open Safari. Navigate to the Safari tab at the top-left corner of the window. Select Preferences. Scroll down to the Notifications…
Why can’t I log into my account?
Ensure that you are using valid login credentials and clear cache before logging into the account. To clear Cache in Android: Open Phone Settings Select Applications and Authority Choose&nb…
Can I try banter before I buy?
Yes. You can try banter’s trial period for seven days. Know more about banter voice free trial tour Know more about banter fax free trial tour
Add Users
An admin can add a number of users and assign a number to an individual user, Login to the banter portal. Click Account Settings In the Manage section, click Users View the list of users you ma…
Can a user have facility to create menus?
No. Basic users can’t create menus. They can just use the ones that the admin has created.
Which browsers support banter application?
The following are the supported browsers for banter: For Mac OS 10 and 11 Google Chrome 62 to 70 Firefox 56 to 62 For Windows 7 to 10 Google Chrome 50 to 70.0.3 Firefox 50 to 62.0 For Safari 10 onwar…
I called myself using the Custom Caller ID feature to test it out, and it went straight to Voicemail! Will this happen when I dial to prospects using a Custom Caller ID?
Some carriers automatically route to voicemail when the phone receives a call from its own number; therefore, for test purposes, it is best to dial out to a different number that is not being used as…
What happens if the network goes down?
Usually, banter maintains an uptime record of 99.9%, which is higher than most of the competitors in the market. Hypothetically, if the network goes down, then users will not be able to utilize…
What is IVR?
IVR or Interactive Voice Response is an automated system that reads out a menu or list of options for any incoming caller, and based on the input (keypress) redirects the call to the next level of me…
Can I include special formatting, such as hyperlinks, in my text messages?
Yes, you can include hyperlinks, attachments, emojis, and variables to your text message.
Can I text non-US numbers, including Mexico and Canada?
Texting can only be sent to and from US and Canada numbers. It is not available for other countries at this time.
Does a number porting cost anything?
As of now, banter offers a number porting service for free! For more information, contact our support team at customercare@banter.io
Can I text more than one person at a time?
Yes. You can send a message to multiple contacts.
Can I use my bantertext account to send group text messages?
Yes! That is exactly what your EZ Texting account is for. We allow you to create and sort your contacts into lists in order to send group/bulk messages with the click of a button.
Do I need to possess any technical knowledge/skills?
No! bantertext is designed to be simple. Our system is so intuitive that you'll be a pro in no time. Yet we encourage you to contact our support and friendly team to explore more about bantertext.
Is my list of contacts secure? How do you protect my privacy?
Your contacts are kept in strict confidentiality. We do not share, rent, or sell the contacts belonging to our clients with any third parties. Data (including contacts) that you enter in your account…
Will you send advertisements via text messages to my contacts?
No. We will never send messages (including advertising) to your contacts.
Who owns my data?
You own your data. We will never contact the people on your lists, nor will we do anything else with your data without your consent.
Can you forward incoming texts to my email address for free?
Yes! Unlike many of our competitors, we notify about your sent and received text messages on your preferred platform.
How many characters may I include in a text message?
In bantertext messages are limited to 600 characters. This includes numbers, spaces, symbols, and punctuation.
How long does it take to deliver a text message?
A message usually delivered within a few seconds. Note, during peak hours, there could be a short delay.
How do I reset my password?
You can change the password from the Account Settings > Change password.
Can you guarantee delivery of every text message that I send?
Yes. It is possible to guarantee delivery of every text message that you sent through bantertext.
What are variables - How to add?
Add Variables Login to banter. Click on your profile icon (appears on the top right corner of the portal) Click on…
Manage Subscription
Users can manage their subscriptions like Upgrade, Downgrade or Unsubscribe a product using the feature. How to Manage a Subscription Login to the banter portal. Click on the profile icon (situated o…
Is it possible to have integration with Slack, Skype or WhatsApp during the trial phase?
No. Integration with multiple channels such as Skype, Slack or WhatsApp is not possible in the trial phase.
Can I continue to use my banter login details, if I choose not to pay after 7 days of the trial period?
Users can login to the banter account anytime. If they wish to pay the amount later and use the services after a few weeks or months, they can do the same. You can pay after a few weeks or months if…
What if I forgot my login credentials?
Click on the ‘Forgot Password’ on the login page to get a reset password link to your registered email id.
Can I view call history or data from the mobile app?
Yes, it is possible to see call history/data on the mobile app.
Is the number issued to the user is permanent or temporary?
In the trial period, a default extension will be provided which is temporary. Know more about banter voice trial tour
Can I check my call details?
Yes, it is possible to check call details such as a number of minutes, call log, and more. Click here to know about call details
Why haven't I received Sign Up Activation Email?
The activation details are sent by banter to your registered email id. If you didn’t receive it on your primary section of the inbox, check in Spam or Junk folders.
What is the process of creating the Call handlers?
To create new call handlers or greetings, navigate the same through Shared settings. Based on the greeting, call handler actions are assigned. Click here to get complete process of Call handlers
Can I have same IVR for all my users?
Yes. As an Admin, you can set the same IVR settings for all the users you manage.
Can I set duration for a ring?
Yes, you can set the ring duration for 10, 20, 30 or 40 seconds. How to set duration for a ring?
Can I set IVR system in banter?
Yes, you can streamline your customer interactions with the banter's IVR (Menus) feature. Click here to set IVR system
Is it possible to keep my previous number, using Number Porting?
Yes, you can port your existing number with banter. It takes approximately 15 working days to port the number.
Can I avail banter services on multiple platforms or channels?
Currently, banter services (notifications) are available on multiple channels like Skype, Slack and more. How to Integrate with multiple channels?
For how many days can I hold the number if payment is not made?
You can hold the number for two months (60 Days). To get the number back, you must renew the plan within those two months.
Can I block multiple numbers at a time?
Yes, you can block multiple numbers at a time.
What is the process to block a number?
Admin or Users who do not want to receive calls from a particular number can block the number. Here, users can block only for the numbers provided to them. How to block and unblock a number?
How much it costs for using messaging service? How is the calculation done?
Messages are session based and each message is billed as 1 unit. Therefore, if 5 messages were interchanged in one conversation, it will be billed as 5 units.
How can I set up customized greetings?
There’s an option in banter that facilitates the recording of personalized greetings for each number. The user can set up customized greetings based upon their business communication requirements. Ho…
How is a user different from Admin in banter?
A user is a person with dedicated number or extension and who can only make or receive calls. Whereas, an Admin has complete control on the account where he can buy numbers, extensions, create users,…
What are the supported OS for banter?
The banter app works on IOS 10 or later, Windows 7 or later, and Android 6.0.1 or later.
What equipment I need for banter to work?
You don’t need any special equipment or device to setup banter. All you need is a working internet connection with a minimum of 50 kbps speed.
What is a notification?
You can receive notification on various post call events such as incoming calls, missed calls, messages, and voicemails. You can receive incoming call notification on multiple channels like WhatsApp,…
What is the limit to add number of greetings, their length or its file size?
The user can add files only in the MP3 format as greetings. Customized greetings should be less than one minute long and the file size should not exceed 1MB.
How is a notification charged?
Each notification is charged as one unit. Assume that you have answered a call through Skype for 10 minutes. In addition to that, one notification was sent informing about the incoming call. In…
What is the minimum or maximum limit of numbers & extensions to buy?
There is no minimum or maximum limits on the purchase of numbers and extensions. How to Buy a Number? How to Buy an Extension?
How much time does it take to activate banter?
You can start using banter in no time.
Can I upgrade or downgrade my subscription pricing?
No there’s no upgrade or downgrade of plans as such. If your usage is exceeding the base plan, that is $4.99, limits, banter automatically shifts you into the next consecutive slabs ($9.99 &…
How do I unsubscribe or cancel my account?
You can release the number or cancel the account in case you don't want to use it. To cancel the account, contact banter’s customer care support at customercare@banter.io
How am I charged if I have integrations?
You are charged based on the settings and integrations you have. For example, consider you have integrated with Slack and Skype. When you get notified in both Skype and Slack then you are charged one…
What are the tariffs in banter?
The highly competitive prices, using the simple pricing philosophy, offered by banter starts at as low as $4.99 and goes up to $19.99 a month. Know more banter voice tiered pricing
Where Can I use banter?
banter services are currently available only in the USA and Canada.
Can I buy multiple numbers at a time?
Yes, you can buy multiple numbers at a time. How to Buy a Number? How to Buy a Fax Number? How to Buy an Extension?
Can I have multiple users in single account?
Yes as an admin, you can have multiple users for a single account and you assign numbers, fax or extension to a user. How to Add a User?
What are the main features of banter?
The offerings from banter cater to all your communication needs. Some of the features are: Number portability US-based carrier calling Web 3-way call conference Web attended transfer Interactive Voic…
Invoices
Our invoices are easy to read and clearly describes the complete billing cycle. Check your invoices Login to banter. Click on your profile icon (appears on the top right corner of the portal) Click o…
Account Settings
Manage your profile. To modify your profile: Login to banter. Go to the General section from the left-hand menu. Click on the Home Page option. On the Home Page, you will see a card labeled "Account…
Integrations - Key
Each and every account of banter consists of a unique key to integrate it with third-party applications. View your Unique Key Number Login to banter. Click on your profile icon (appears on the top ri…
Buy an extension
As a registered user, you can buy any of the available extensions for the number you own. To buy an extension: Login to banter Click Settings In the Buy section, click Extensions Enter the extension…
Release Numbers
View or release previously purchased phone numbers with banter subscription. Login to banter Click on the banterone icon Go to Developer Settings In the Manage section, click the Numbers tab Select t…
Released Numbers
Users can view the numbers they have released/deleted from their banterphone subscription. View Released Numbers View a list of Released Numbers Login to banter Click on the Products ico…
Schedules
Create a Schedule Following are the steps to add a new schedule: Login to banter Click on the Products icon &nbs…
Business Units
The business unit feature allows banterone admins to assign access to certain microapps to designated users. A user can specify a user as a Department, Store, Location or other on the business…
Buy Numbers
Buy new phone numbers with desired area code to use with banterone subscription. Login to banter Click on the Products icon Select banterone from the list of products Go to the Developer options Clic…
Custom Call Setting
You can have customized call handling options with the support of banter. Contact us at customercare@banter.io
Inbox Messages
Users can view all their recently received text messages using the ‘General’ section. Login to banter Go to General. Click on Inbox. You can now view all your messages.
banterphone-Trial Tour
Plan Details FREE FOREVER @ $0.00 What do you get? 100 minutes and 100 messages with no trial limit Applicable for one line Receive incoming call (Mobile app) and messages notifications in both mobil…
Menus
Users can set various Menu/IVR properties depending upon their business requirement. banterphone users can avail another great feature in the form of Menus resulting in customization. Add a Men…
Call History Reports
Welcome to the user portal for accessing call reports of your banter numbers. This guide will help you navigate to the call reports in the portal and download the call reports. With our call reports…
Schedule
Configure the timings during which you want to receive calls. To schedule your incoming calls: In the Number Settings, Click on the Call Settings tab Select Schedule Select an available schedule Sele…
Listen to Voicemails
Listen to the messages that a caller left for you when you were not available. All the voicemails are stored on banter centralized repository and makes it available for you. To listen to a voicemail:…
Blocked Contacts
banterphone allows blocking certain numbers from being able to call. Block a Number/Contact Login to banter Click on the Products icon Select banterphone from the list of prod…
Recordings
Users can record incoming and outgoing calls to the banterphone using the feature, ‘Recordings’. Finding and Viewing Recordings Login to banter &…
Go to Menu / IVR
Provide your callers with various choices to reach an appropriate number for a quick redress. Use the Menus option to set the choices. To select menus: In the Number Settings > Call Settings, sele…
Go To Voicemail
Let your caller leave a voicemail for you when you can’t answer the calls. To allow voicemail recording: In the Number Settings > Call Settings, select Go To Voicemail Select a greeting for caller…
Voice Mails
Listen to the messages that a caller left for you when you were not available. To listen to a voicemail: Login to banter Click on the Products…
Call Settings
As a user, decide how you want to receive and handle the calls. There are various options available.
Play Greeting
Add Greetings Login to banter Click on the Products icon Select banterphone from the list of products Go to Product Settings In the Shared Settings section, click Greetings Click on the (+) Add icon…
Greetings
Add a Greeting Login to banter Click on the Products icon Select banterphone from the list…
Ring My Phone
As a user set how banterphone notify you when you receive a call. You can set to receive calls on your mobile. To ring: In the Number Settings,> Call Settings, select Ring My Phone Select either L…
DND/Disconnect
Tired of receiving incoming calls? Enable the DND option till the time you want. To enable DND: In the Number Settings > Call Settings, select DND/Disconnect Click Save Note that you’ll not receiv…
Release an Extension
You can release any of your numbers whenever you want to. Login to banter Click on the banterphone icon Go to Product Settings In the Manage section, click the Extension tab Select the Extension to e…
View Released Numbers
Here are the steps to view the released number/s: In the Manage section, click Released Numbers tab When you click on the Released Numbers, a list of your released banterphone numbers will appear on…
Call Forward
When you are busy, let banterphone forward the calls to some other number of your choice. To forward the incoming calls: In the Number Settings,> Call Settings, select Call Forward Select how you…
Port in Numbers
As a user, you can use your existing numbers and port with banterphone so that you continue using your existing number with banterphone features. To port a phone number Login to banter Click o…
Voicemail notifications to Email
Login to banter Click on the Products icon Select banterC3 from the list of products In…
Call History
Use the Call History functionality to view the calls made or received. To view call history:In the General menu, click Call History to view the complete call history for the number selected. The foll…
Number Porting Request
As a user, you can use your existing numbers and port with banter so that you continue using your existing number to avail banter services. To port a phone number Login to banter Click on the Product…
Numbers
Users can view or release the number they have configured or purchased with banterphone subscription. View Numbers View list of your purchased numbers. Login to banter Click on the Produ…
Call Handlers
Create a Call Handler Login to banter Click on the Products icon Select banterphone from the list of products Go to Product Settings In the Shared Settings section, click on Call Handlers Click on th…
Extensions
Users can view or release the extensions they have configured or purchased with banterphone subscription. View an Extension View list of purchased extensions. Login to banter Click on the Produ…
Release a Number
You can release any of your numbers whenever you want to. Login to banter Click on the banterphone icon Go to Product Settings In the Manage section, click the Numbers tab Select the number to releas…
Add Menus
Users can set various Menu properties depending upon their business requirement. banter users can avail another great feature in the form of Menus resulting in customization. The user…
SSO - Single Sign On
Single Sign On feature is used to allow team members to access data sources like Dropbox by signing in once via a common password. This means your team can access data sources without having to remem…
Yealink Model
Following are the provisioning instructions for Yealink: First and foremost do a Factory Reset of your desk phone using the below procedure, Hold down the “OK” button until the…
Provision a Desk Phone
As an Admin, you can configure a desk phone to avail banter services. To provision a desk phone: Open banter and login as an Admin In the Porting & Provisioning section, click Desk Phones Enter t…
Polycom VVX 250 Model
Following are the provisioning instructions for Polycom VVX 250. Note: Update the UC Software version to the latest available. First and foremost do a Factory Reset of the phone using the b…
Fanvil X1S/X1SP Model
Following are the provisioning instructions for Fanvil X1S/X1SP: First and foremost do a Factory Reset of the phone using the below procedure: Unplug from power, if using POE –…
Fanvil X3S/X3SP Model
Following are the provisioning instructions for Fanvil X3S/X3SP: First and foremost do a Factory Reset of the phone using the below procedure: Unplug from power, if using POE – unplug. Plug back…
Grandstream GXP1625
To use banter on a Grandstream GXP1625 desk phone, perform the following steps. Press the Menu (middle circle) and navigate through System > Factory Reset > Ok > Ok. Use the up and down arro…
Grandstream 2100 Model
Following are the provisioning instructions for ‘GRANDSTREAM 2100’: First and foremost do a Factory Reset of your desk phone (Grandstream 2100) using the below procedure: Press Menu &g…
Grandstream 1450 Model
Following are the provisioning instructions for ‘GRANDSTREAM 1450’ First and foremost do a Factory Reset of your desk phone (Grandstream 1450) using the below procedure: Press Men…
Polycom 550 Model
Following are the provisioning instructions for ‘Polycom 550’: Make sure that the model is running on the version (4.0.13.1445 or 4.0.14.0987), if not kindly upgrade the version using…
Polycom 335 Model
To receive or make calls using banter on a Polycom 335 desk phone, perform the following steps. Prerequisites Before provisioning the Polycom 335 desk phone, ensure its running on the 4.0.13.1445 ver…
Polycom VVX 150 Model
Following are the provisioning instructions for Polycom VVX 150 First and foremost do a Factory Reset of the phone using the below procedure: Use the Up and Down arrow keys to scroll throug…
Cisco 303 Model
Following are the provisioning instructions for ‘CISCO IP PHONE 303’: First and foremost do a Factory Reset of your desk phone using the below procedure: Press setup button > Factor…
Grandstream 1400
Following are the provisioning instructions for ‘GRANDSTREAM 1400’. First and foremost do a Factory Reset of your desk phone (Grandstream 1400) using the below procedure: Press Menu &g…
Provision Desk Phone
As an Admin, you can configure a desk phone to avail banterphone services. To provision a desk phone: Login to banter Click on the Products icon Select banterphone from the list of products Go to Pro…