What is IVR?

Avatar
by banter
Follow

IVR or Interactive Voice Response is an automated system that reads out a menu or list of options for any incoming caller, and based on the input (keypress) redirects the call to the next level of menu options or to the right person. IVR systems also allows you to record customized greetings and prompts for a personalized customer experience.

Comments

0 comments
Please sign in to leave a comment.