FAQ's
Know banter
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How does an extension work while dialing to external numbers?
By default, banter displays the number that is assigned to the extension when a call is made. Say, for exam...
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How does extension work when dialing within the Company?
When dialed within the company, the user's extension is displayed to the receiver. For example, The extensi...
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Can I have same number for voice and fax?
No. You can’t have the same number for voice and fax. You need to purchase separately. How to Buy a Number...
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How secure are my VoIP calls?
The VoIP calls from banter are 100% secure as banter uses end-to-end encryption for calls made or received ...
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What are the main features of banter?
The offerings from banter cater to all your communication needs. Some of the features are: Number portabil...
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What’s the difference between banter and other applications?
The banter is a complete communication platform which does more than receiving and making calls. It provide...
Setting up banter
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Can I avail banter services on multiple platforms or channels?
Currently, banter services (notifications) are available on multiple channels like Skype, Slack and more. ...
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Is it possible to keep my previous number, using Number Porting?
Yes, you can port your existing number with banter. It takes approximately 15 working days to port the numb...
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Can a user have facility to create menus?
No. Basic users can’t create menus. They can just use the ones that the admin has created.
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Can I have same IVR for all my users?
Yes. As an Admin, you can set the same IVR settings for all the users you manage.
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Can I set IVR system in banter?
Yes, you can streamline your customer interactions with the banter's IVR (Menus) feature. Click here to s...
Business Numbers FAQ's
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Can I own the numbers after unsubscribing from banter?
No, you can’t own the numbers once you deactivate your account. ‘banter’ cannot guarantee the availability ...
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Can I port my existing numbers to banter? How many days it will take?
Yes, you can port your existing number to banter provided your current carrier allows it. To complete the p...
Purchase numbers & extensions
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What is the use of External Caller ID?
Display one caller id even when calling from multiple extensions. Using External Caller ID, you can make ca...
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How does banter charge if I exceed my stipulated call minutes?
At banter, you are charged based on the consumption. There are three basic plans in banter $4.99/month, $9...
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What’s the initial charges in banter?
There are no initial charges at banter. The subscription is pretty simple. Signup with your registered emai...
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Can I buy multiple numbers at a time?
Yes, you can buy multiple numbers at a time. How to Buy a Number? How to Buy a Fax Number? How to Buy an Ex...
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Can I try banter before I buy?
Yes. You can try banter’s trial period for seven days. Know more about banter voice free trial tour Know mo...
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How am I charged if I have integrations?
You are charged based on the settings and integrations you have. For example, consider you have integrated ...
Notifications, messages, and Call charges
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What is a notification?
You can receive notification on various post call events such as incoming calls, missed calls, messages, an...
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How is a notification charged?
Each notification is charged as one unit. Assume that you have answered a call through Skype for 10 minutes...
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How much it costs for using messaging service? How is the calculation done?
Messages are session based and each message is billed as 1 unit. Therefore, if 5 messages were interchanged...
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How call charges are calculated.
All incoming and outgoing calls are charged as per minute rate. For instance, if you receive an incoming ca...
Integrations with banter
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What is Webhook and how it is useful?
Webhooks are basically user-defined HTTP (URL) callbacks that are triggered by specific events. The followi...
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How do I integrate banter with WhatsApp, Slack and Skype?
Here are the complete details to integrate banter with WhatsApp, Slack, and Skype. Click here to know more ...
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Whom should I contact for any integration issues?
You may connect with us at customercare@banter.io Want to know channel Integrations with banter?
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What is the process of creating the Call handlers?
To create new call handlers or greetings, navigate the same through Shared settings. Based on the greeting...
Carrier Calling
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What is Carrier Calling?
With the Carrier Calling feature, ‘banter’ uses your carrier network to make or receive calls. This is part...
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Carrier Calling - Why and when should I use it?
Carrier calling is most effective when you have poor WiFi or bad data network reception. For example, if yo...
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Carrier Calling - How does it work?
When you are on a call, ‘banter’ measures your data network quality and recommends to switch to carrier cal...
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What if I have poor to no data connection?
You can use our Carrier Calling feature to make or receive calls when you encounter poor WiFi or mobile dat...
Reports in banter
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What reports I can get from my account?
You, as an admin can have the data of all your numbers. However, users can only access data pertaining to t...
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Can I view call history or data from the mobile app?
Yes, it is possible to see call history/data on the mobile app.
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Can I check my call details?
Yes, it is possible to check call details such as a number of minutes, call log, and more. Click here to kn...