FAQ's
Integrations
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Integrations - Key
Each and every account of banter consists of a unique key to integrate it with third-party applications. Vi...
General
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banterText is available in which countries?
banterText is currently available only in the USA and Canada but we will be expanding to other countries soon.
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How do I create a schedule message?
Kindly click on the provided link to create a schedule message, and to know how to view pending as well as ...
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How Can I Send a text to a Group or Contact?
Login to the banter portal Click on the products icon Choose bantertext from th...
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How do I make calls?
Go to your Portal Section. You will see a dial pad. You can call using the dial pad or if you already have ...
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What are the benefits of switching to banter?
Businesses typically save between 40%–60% on the cost of moving to banter when compared with thei...
Manage
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What are variables - How to add?
Add Variables Login to banter. Click on your profile icon (appears on the top right corn...
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Manage Subscription
Users can manage their subscriptions like Upgrade, Downgrade or Unsubscribe a product using the feature. Ho...
Trial period FAQ's
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How can I receive verification Email in case of mistaken deletion of the first email?
You can simply receive the email by logging into the portal with your registered username and password. The...
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What if I forgot my login credentials?
Click on the ‘Forgot Password’ on the login page to get a reset password link to your registered email id.
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Why haven't I received Sign Up Activation Email?
The activation details are sent by banter to your registered email id. If you didn’t receive it on your pri...
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Is the number issued to the user is permanent or temporary?
In the trial period, a default extension will be provided which is temporary. Know more about banter voice ...
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Is it possible to have integration with Slack, Skype or WhatsApp during the trial phase?
No. Integration with multiple channels such as Skype, Slack or WhatsApp is not possible in the trial phase.
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In case of failed transaction or any other issues, whom should we contact?
You can contact any of the following: Users can raise a ticket at customercare@banter.io Or submit a request
Know banter
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What are the main features of banter?
The offerings from banter cater to all your communication needs. Some of the features are: Number portabil...
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What’s the difference between banter and other applications?
The banter is a complete communication platform which does more than receiving and making calls. It provide...
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What are the tariffs in banter?
The highly competitive prices, using the simple pricing philosophy, offered by banter starts at as low as $...
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Can I have multiple users in single account?
Yes as an admin, you can have multiple users for a single account and you assign numbers, fax or extension ...
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What is the recommended bandwidth to make calls ?
Recommended Bandwidth to Make or Receive Calls We recommend you maintain a bandwidth of 3-10 Mbps to ma...
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How Can I Save up to 70% on my business Communication?
At an average 80% of unlimited calling plans go unused - So don't burn your pockets, just pay only for what...
Setting up banter
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Enable Desktop Notifications for Multiple Browsers
Safari – How to Enable Desktop Notifications for Incoming Calls Open Safari. Navigate to the Safari t...
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Can I avail banter services on multiple platforms or channels?
Currently, banter services (notifications) are available on multiple channels like Skype, Slack and more. ...
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Is it possible to keep my previous number, using Number Porting?
Yes, you can port your existing number with banter. It takes approximately 15 working days to port the numb...
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Can a user have facility to create menus?
No. Basic users can’t create menus. They can just use the ones that the admin has created.
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Can I have same IVR for all my users?
Yes. As an Admin, you can set the same IVR settings for all the users you manage.
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Can I set IVR system in banter?
Yes, you can streamline your customer interactions with the banter's IVR (Menus) feature. Click here to s...
Business Numbers FAQ's
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Can I own the numbers after unsubscribing from banter?
No, you can’t own the numbers once you deactivate your account. ‘banter’ cannot guarantee the availability ...
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Can I port my existing numbers to banter? How many days it will take?
Yes, you can port your existing number to banter provided your current carrier allows it. To complete the p...
Purchase numbers & extensions
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What’s the initial charges in banter?
There are no initial charges at banter. The subscription is pretty simple. Signup with your registered emai...
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Can I buy multiple numbers at a time?
Yes, you can buy multiple numbers at a time. How to Buy a Number? How to Buy a Fax Number? How to Buy an Ex...
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Can I try banter before I buy?
Yes. You can try banter’s trial period for seven days. Know more about banter voice free trial tour Know mo...
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How am I charged if I have integrations?
You are charged based on the settings and integrations you have. For example, consider you have integrated ...
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What is the minimum or maximum limit of numbers & extensions to buy?
There is no minimum or maximum limits on the purchase of numbers and extensions. How to Buy a Number? How t...
Notifications, messages, and Call charges
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What is a notification?
You can receive notification on various post call events such as incoming calls, missed calls, messages, an...
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How is a notification charged?
Each notification is charged as one unit. Assume that you have answered a call through Skype for 10 minutes...
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How much it costs for using messaging service? How is the calculation done?
Messages are session based and each message is billed as 1 unit. Therefore, if 5 messages were interchanged...
Integrations with banter
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What is Webhook and how it is useful?
Webhooks are basically user-defined HTTP (URL) callbacks that are triggered by specific events. The followi...
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How do I integrate banter with WhatsApp, Slack and Skype?
Here are the complete details to integrate banter with WhatsApp, Slack, and Skype. Click here to know more ...
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Whom should I contact for any integration issues?
You may connect with us at customercare@banter.io Want to know channel Integrations with banter?
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What is the process of creating the Call handlers?
To create new call handlers or greetings, navigate the same through Shared settings. Based on the greeting...
Reports in banter
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What reports I can get from my account?
You, as an admin can have the data of all your numbers. However, users can only access data pertaining to t...
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Can I view call history or data from the mobile app?
Yes, it is possible to see call history/data on the mobile app.
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Can I check my call details?
Yes, it is possible to check call details such as a number of minutes, call log, and more. Click here to kn...