Setting up banter
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Can I avail banter services on multiple platforms or channels?
Currently, banter services (notifications) are available on multiple channels like Skype, Slack and more. ...
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Is it possible to keep my previous number, using Number Porting?
Yes, you can port your existing number with banter. It takes approximately 15 working days to port the numb...
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Can a user have facility to create menus?
No. Basic users can’t create menus. They can just use the ones that the admin has created.
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Can I have same IVR for all my users?
Yes. As an Admin, you can set the same IVR settings for all the users you manage.
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Can I set IVR system in banter?
Yes, you can streamline your customer interactions with the banter's IVR (Menus) feature. Click here to s...
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Which browsers support banter application?
The following are the supported browsers for banter: For Mac OS 10 and 11 Google Chrome 62 to 70 Firefox 5...
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Can I set duration for a ring?
Yes, you can set the ring duration for 10, 20, 30 or 40 seconds. How to set duration for a ring?
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Can I add call forwarding option to multiple numbers in an account?
Yes, it is possible to add multiple numbers for call forwarding. How to add call forwarding to a number?
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How do I remove a call forwarding number?
You can delete the call forwarding number using the link which was used to forward the number. Click here t...
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What is call forwarding?
You can choose to forward your calls to a specific number when you can’t take calls in the default assigned...
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For how many days can I hold the number if payment is not made?
You can hold the number for two months (60 Days). To get the number back, you must renew the plan within th...
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What is the process to block a number?
Admin or Users who do not want to receive calls from a particular number can block the number. Here, users ...
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What common features and differences does the banter mobile app and desktop have?
Both apps and browsers provide similar features to users. However, the admin does not have the payment or e...
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How can I set up customized greetings?
There’s an option in banter that facilitates the recording of personalized greetings for each number. The u...
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What is the limit to add number of greetings, their length or its file size?
The user can add files only in the MP3 format as greetings. Customized greetings should be less than one mi...
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How many minutes are included in each package?
The packages start at $4.99/month and go up to $19.99/month*. Want to know a detailed pricing plan?
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What is the service-level agreement for addressing any issues and close a service request?
Once you raise a service request or log a ticket, the banter technical support team will contact you and re...
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What are the support options available with banter?
For any queries or issues pertaining to banter, you can reach us at customercare@banter.io. You may also av...
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How is a user different from Admin in banter?
A user is a person with dedicated number or extension and who can only make or receive calls. Whereas, an A...
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How do I reset my password?
You can change the password from the Account Settings > Change password.
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What are the supported OS for banter?
The banter app works on IOS 10 or later, Windows 7 or later, and Android 6.0.1 or later.
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What equipment I need for banter to work?
You don’t need any special equipment or device to setup banter. All you need is a working internet connecti...
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Why can’t I log into my account?
Ensure that you are using valid login credentials and clear cache before logging into the account. To clear...
