General

  • Getting started with banter

    Welcome to banter! Try before you buy it. You can avail of a free seven day trial with banter to experience...

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  • Register with banter

    To avail of the free services, you must register yourself with banter. Open banter website and click on Fr...

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  • Workflow of banter

    A typical workflow of banter is depicted in the following figure. The Fax functionality from the banter al...

    Banter
  • Overview of banter features

    The banter page consists of several menu items offering various functions. Note that, as a trial user, you ...

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  • Enter Card Details

    To become an active user and thus avail various services, you must upgrade by providing the card details. H...

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  • Overview of Administrator tasks

    As an Administrator, you have a plethora of functionality that you can set in banter. Here’s the summary: ...

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See all 12 articles

Manage

  • Add Users

    An admin can add a number of users and assign a number or extension to an individual user,  Login to the b...

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  • Release Numbers

    You can release any of the numbers assigned to you when you no longer need it. Login to the banter portal ...

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  • Delete Extension

    You can release any of the extensions assigned to you when you no longer need it. Login to banter Click Se...

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  • Release Fax Numbers

    You can release any of the fax numbers assigned to you when you no longer need it. Login to the banter por...

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  • Number Porting

    As a user, you can use your existing numbers and port with banter so that you continue using your existing ...

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  • Provision a Desk Phone

    As an Admin, you can configure a desk phone to avail banter services. To provision a desk phone: Open bant...

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Channel Integrations

Call Settings

  • Call Settings Overview

    As a user, decide how you want to receive and handle the calls. There are various options available. Here’s...

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  • Ring My Phone

    As a user, set how banter notify you when you receive a call. You can set to receive calls on your mobile o...

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  • Call Forward

    When you are busy, let banter forward the calls to some other number of your choice. To forward the incomin...

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  • Go To Voicemail

    Let your caller leave a voicemail for you when you can’t answer the calls. To allow voicemail recording: I...

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  • Go to Menu / IVR

    Provide your callers with various choices to reach an appropriate number for quick redress. Use the Menus o...

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  • Browser / Channels

    Select in what all available channels you want banter to notify when you receive calls. In the Number Sett...

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See all 13 articles

Post Call Events

  • When a call is complete

    Receive notifications on various channels that you have integrated with banter when a call is complete. To ...

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  • When there is a missed call

    Receive notifications on various channels when there is a missed call. To receive notifications: In the Ev...

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  • When there is a voicemail

    Receive notifications on various channels when there is voicemail. To receive notifications: In the Events...

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  • When a call is disconnected

    Receive notifications on various channels when a call is disconnected. To receive notifications: In the Ev...

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  • Post Message Events

    Similar to the ‘Post Call Events’, users can get notified of their post message events such as the complete...

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Preferences and Billing

  • Manage Cards

    As a registered user, you can add more cards or update an existing card.

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  • Update Card Details

    Login to banter Click Settings In the Payment & Billing section, click Cards A list of available cards is...

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  • Invoices

    Our invoices are easy to read and clearly describes the complete billing cycle. Here is how to check your i...

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  • View and download Invoices

    Login to banter Click Settings In the Payment & Billing section, click Invoices View the month wise paymen...

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Inbox

  • Call History

    Use the Call History functionality to view the calls made or received. To view call history: 1. In the Inbo...

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  • Listen to Voicemails

    Listen to the messages that a caller left for you when you were not available. All the voicemails are store...

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  • View Messages

    Any incoming messages are stored by banter in the Inbox. To view the messages: In the Inbox menu, click Me...

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  • Delete Messages

    You can delete the messages that are stored in your Inbox. To delete messages: In the Inbox menu, click Me...

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Shared Settings

  • Add Menus

    Users can set various Menu properties depending upon their business requirement. Banter users can avail ano...

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  • Manage Greetings

    You can modify any of the existing greetings with a new MP3 selected. To edit a greeting: Login to banter ...

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  • Handling Calls

    As an admin, you can decide how you want to handle calls. The settings you set are applicable to all the us...

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  • Create Call Handler for Forward Call

    If for any reason, you are not available at the assigned phone, you can redirect your incoming calls to a s...

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  • Create Call Handler for Do Not Disturb

    Put your number of DND mode to avoid any incoming calls, when you are busy. Enter the name, description Se...

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  • Create Call Handler for Go To VoiceMail

    If you are unable to receive a call, for any reason, let your callers leave a message for you. Use the Voic...

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See all 9 articles

SIP Provisioning

  • Provision a Desk Phone

    As an Admin, you can configure a desk phone to avail banter services. To provision a desk phone: Open bant...

    Banter
  • Cisco 303 Model

    Following are the provisioning instructions for ‘CISCO IP PHONE 303’: First and foremost do a Factory Reset...

    Banter
  • Grandstream 1400

    Following are the provisioning instructions for ‘GRANDSTREAM 1400’. First and foremost do a Factory Reset o...

    Banter
  • Polycom 335 Model

    Following are the provisioning instructions for ‘Polycom 335’: First and foremost do a Factory Reset of yo...

    Banter
  • Polycom 550 Model

    Following are the provisioning instructions for ‘Polycom 550’: Make sure that the model is running on the ...

    Banter
  • Yealink Model

    Following are the provisioning instructions for Yealink: First and foremost do a Factory Reset of your desk...

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See all 8 articles

Zapier Integration

See all 10 articles